Privacy Policy

1. Introduction

Eastern Mills is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name and contact information (email, phone, address)
• Company name and business details
• Account credentials for trade portal access
• Order history and preferences
• Communication records and correspondence

Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Referring website or source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill orders
• To communicate with you about products, services, and inquiries
• To provide access to our trade portal
• To improve our website and services
• To send marketing communications (with your consent)
• To comply with legal obligations
• To protect against fraud and unauthorized access

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations
• Shipping and logistics partners to fulfill orders
• Professional advisors (lawyers, accountants)
• Law enforcement when required by law
• Business partners with your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

8. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: