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Frequently asked questions
How do I place an order with Eastern?
You can follow 3 simple steps to pace an order with us:
Can I order samples?
Yes, we can send 18 x 18 " samples in any design of each of our collections for quality reference for you to make a better decision on your purchase. Just ask
What is the order minimum (MOQ)?
Each rug quality has a different minimum order quantity (MOQ) requirement. Pls ask us once you have finalised your selections.
What are your payment terms?
We accept orders with the following payment options:
How do your products ship?
All orders are shipped from our factory in Bhadohi, India. We usually ship all our orders by sea but in case of expedited orders, you can also get your order aired at your cost. Rugs larger than 8' x 10' (oversized) usually ship via special services. If you prefer your own carrier, please submit your information with your order.